Refund policy
Blush+Wren Returns and Refund Policy
Last updated: 24 July 2026
This policy forms part of our Trade Terms of Service and applies to all orders placed with Oaty Design, merchant of record for Blush+Wren (a brand of Blush+Wren FZE LLC). Because you buy from us as a business, the statutory consumer right to cancel does not apply. The returns window below is offered by us as a goodwill measure, in addition to your rights in respect of faulty goods.
Returns: 14 day goodwill window
We offer a 14 day return window for eligible items, starting from the date you receive your order.
To be eligible for a return, items must be:
- unused, unworn, unopened and in their original packaging;
- with all tags and bands intact;
- from our standard colour range (custom blends are non-returnable, see below); and
- accompanied by proof of purchase.
To request a return, complete the returns form within 14 days of receipt. Once a return is approved, you must send the hair back within 7 days of approval, at your own cost. We recommend a tracked service that covers the full value of the goods, as returns remain your responsibility until we receive them.
If returned items are found to be used, tampered with, or not in resaleable condition, they will be returned to you and no refund will be issued.
Approved refunds are issued to the original payment method once we have received and inspected the goods.
Custom colour blends: non-returnable
Custom blends created through our Custom Colour Suite are bespoke items made to your specification and are non-returnable and non-refundable in all circumstances, except where the goods are faulty.
Each custom blend is produced by combining standard shades exactly as selected. If the finished result does not meet your expectations, this is a result of the shade combination chosen rather than a manufacturing fault. We recommend selecting tones you know work well together and using our colour ring to confirm before ordering.
Faulty goods
As a business customer, your goods are covered by the implied terms of the Sale of Goods Act 1979: they should match their description, be of satisfactory quality and be fit for purpose. This section explains how we handle a suspected fault.
Suspected faults must be reported within 30 days of receipt, which allows reasonable time for fitting and initial wear. To report a fault, email info@blushwren.com with your order number, a description of the issue, and supporting photographs.
You must return the hair to us for inspection. No replacement or refund will be issued until we have received the original product, carried out our inspection and testing process, and confirmed the fault meets our warranty conditions.
A fault will typically be confirmed where the product shows, for example:
- unmanageable knotting or matting; or
- an inability to brush through or separate the strands.
Hair that has broken, faded, changed texture or shortened is not automatically faulty. These outcomes can result from external factors outside our control, including:
- incorrect application;
- poor maintenance or aftercare;
- use of unsuitable products (for example toners, certain shampoos or colour-depositing products); or
- exposure to sun cream, chlorine or other chemicals.
If no fault is confirmed, the item will be returned to you and no refund will be issued. Nothing in this section affects your statutory rights in respect of goods that are genuinely not of satisfactory quality, not as described or not fit for purpose.
How to start a return or report a fault
- Returns: complete the returns form at blushwren.com/pages/returns
- Faults: email info@blushwren.com with your order number, description and photos
Contact
Oaty Design, merchant of record for Blush+Wren (a brand of Blush+Wren FZE LLC)
Email: info@blushwren.com
UK returns address: Unit 154241, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom